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We are We’re here to help! Whether you have questions about our handcrafted items, need assistance with an order, or just want to share feedback, feel free to reach out. Reach out to us anytime.

Get in Touch

Reach out to us anytime, and we’ll get back to you within 24 hours.

E-mail: shawnb613@giftsbycategory.com

Call us Monday to Friday, 9 AM – 6 PM (EST).

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    Help & Support

    Have a question about your gift order? Need help with customizations, shipping, or special delivery requests? Our friendly team is here to ensure your gifting experience is smooth, joyful, and stress-free. Whether you’re sending love across the city or around the world—we’re just a message away!

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    Contact Us

    If your gift arrives damaged, contact us within 48 hours for a replacement or refund.

    Once your order ships, you’ll receive a tracking link by email and SMS.

    Yes, we offer international shipping to many countries. Shipping fees and times are calculated at checkout.

    Delivery times vary by location and product. Most gifts arrive within 3-7 business days.

    We offer easy returns and exchanges within 7 days of delivery. Please see our Returns Policy for details.

    Yes, many of our gifts can be personalized. Look for the customization options on the product page.

    We use high-quality, carefully sourced materials for all our gifts. Details are listed on each product page.

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